Frequently Asked Questions
Everything you need to know about your Casebasket experience.
What devices do your cases support?
We offer a wide range of protective cases for the latest iPhone, Samsung Galaxy, and Google Pixel models, as well as specialized sleeves for MacBooks and iPads.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your cases compatible with wireless charging?
Yes, the majority of Casebasket cases are designed to be thin enough to support Qi-standard wireless charging and MagSafe accessories without needing to remove the case.
Do you offer a warranty on electronic accessories?
All Casebasket electronic accessories, including cables and chargers, come with a 12-month limited warranty against manufacturing defects.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.